Alright. Welcome everyone to our business continuity software webinar.

I’m going to show you through the system, and we’ll probably run through for twenty, thirty minutes or so when then if there’s any questions, we can go from there. The aim is to focus on some really key areas around business continuity functionality.

So there is plenty more that the system can do.

So if anyone wants to get a one on one demo in the future to sort of go into some other areas, we can certainly do that for you as well.

I’m going to do this from the perception of people who might not have seen WebEOC before. So for some of you who’ve already used it, some of this may be familiar, but I want to make sure it’s nice and accessible.

So just starting off, Juvare is the company. Juvare means helps in Latin, I believe, but the software itself is called WebEOC, short for Web Emergency Operation Center. It’s been used for twenty five plus years around the world, certainly here in Australia for multiple decades. And I guess given the fact that many of our clients have been using it for such a long time, they’ve sharing feedback.

They’ve had their requests. That’s part of why business continuity is in the system, given many of our clients have wanted it. And I suppose the many features and requests they’ve had over the years, we want to get as much of that in as possible. So, generally, the system, we we’ll not be able to do those things that you want.

It’s just a question of it you can sort of do it the way that suits you and your organization.

And while we’re focused on business continuity today, the system is designed to be an all encompassing system around managing emergencies, incident management, risk, as well as that business continuity side of things.

In terms of the interface itself with the system having been around for such a long time, we certainly aim to make sure it remains modern, user friendly, nice and easy to use for people who are jumping on, whether they’re on their laptop, computer, their tablet, or phone. You can use the system from your web browser. So it is a cloud based system. It’s quite visual. We’d want it to look like an internal system for you, so we can certainly have your logos granting. You can have your own visuals in there so that it feels familiar for your team members. And then we also have our apps for iOS and Android as well, so you can use it on the go, use it in the field, and so on and so forth too.

In terms of our clients utilizing the system, it’s quite an industry agnostic system. It’s used by lots and lots of different industries. So, certainly, emergency services. For instance, we work with the police departments in most states, big police, Queensland police, WA police, many others, but then it’s also used by plenty of other industries.

So you can sort of say a few of those there. Health, for instance. So we work with Saint John Ambulance, Qantas. We work with a number of local councils, Brisbane City Council, City of Melbourne, a number of others.

Technology organizations, utility organizations as well, so quite a wide range. And that is because the system is quite customizable. So what we’re going to jump into today is sort of how the system might look off the shelf, but it can certainly be tailored around your requirements, the way that you want to manage business continuity, as well as anything else.

So we’ll jump into the system now, and this would be your home screen when you jump in. Now for all of your team members, not everyone would have to have the same home screen in WebEOC. So when you jump in, it can be tailored around your job and your role and what you want to be saying. The aim is that when you log in to WebEOC, the things that are most important to you, it’s ready to go. So if you needed to send out an alert or you wanted to jump straight into your business continuity registers, whatever it might be, you just have that available, nice and visual, so it’s simple to use for your staff, the people utilizing the system.

I’m now going to be jumping into different boards in WebEOC. And the name boards, it kind of refers to registers of information in other systems. They might call them modules or something like that. The name boards comes from, given our emergency management history, the old days of writing on a whiteboard manually with a grease pencil or something. So that’s really all boards are, registers of information, different areas of the system. So we’ll jump into some of those now.

So this is the business impact analysis register. So within here, you’d be able to manage your business impacts within this register where you can see some of these fields for the different activity types, their frequencies, their RTOs, criticality. You might even have approval workflows around those as well. So when they’re being added to the system, maybe particular departments will need to approve them.

There might be an admin who does a final approval, for instance. Also, review dates. So you might set that for a particular date. It might be automatic.

Every quarter, you want these to be reviewed as an example.

But then certainly be notifications for all of these as well. So there can be email notifications going out, push notifications to the phone, SMS, Teams integration. So a lot of ways just to make sure you’re getting those alerts. People don’t have to go into the system manually to be remembering to keep up to date on the various business impacts.

The way that the interface works too is you’ve got your register of your business impacts, but you don’t actually have to click into the one by one if you want to see more details. When you click on something, it’ll actually just open here on the right so you don’t have to click around too much and wait for any bloating screens or anything.

So you can see that it’s quite visual, so your business impact, you can have kind of a matrix in there on the right impact if the activity is not available, and you can certainly customize this to your liking.

You can also include other details in here. So the activity location, you might have photos or any other resources, single point of failure. There’s plenty of examples here, but, again, quite customizable so you could have your own fields in there that makes sense for how you’re managing business continuity.

If we were adding a new business impact from scratch So if we jump in to create a new one, certainly, when it comes to these different fields that you see here, like departments and so on, activity frequency, you can customize those totally to your liking. There is also logic based capabilities. So if you, say, select one of these drop downs, if there’s also some sub departments or something like that, you want to break that down further, you definitely can.

And that’ll actually trigger those answers. We’ll trigger based on your previous answer.

We can see, again, that matrix, that visual. But for something like, say, your recovery time objective, what’s possible in the system is let’s just say the RTL was eight to twenty four hours. It might automatically label the criticality as a low. But if we select zero to one hours, it might automatically label it as very high, and it’s doing that automatically without you having to manually change things.

So just an example of where you can set up some rules to make it easier for your team. So when they answer a question, it automates some things. You don’t have to be clicking around or knowing the process exactly. The system can automate some of that for you.

Again, you can have some approval workflows. So down the bottom there, once you’re ready to add this, maybe it gets sent for approval, someone gets alerted before it actually goes live in the system for everyone who needs to see it.

Now you’ve got your register here, but you can also view things a little bit more visually. So there’ll be an area of your business impact analysis matrices. So you could see those broken down by different departments or areas of your organization.

So you can have different ones for your different areas of the organization. It doesn’t have to be a one size fits all or anything.

You’ll also have your risk assessments, so you can create risk assessments and manage those in the system. This is purely an example where we’ve got some fields once again, like risk analysis, exposure, residual risk levels, but you can certainly change those to your liking and set those risk assessments up the way they that does actually suit your processes. And I will say as well that we are currently adding in some specific risk functionality to WebEOC, and that will all link in to the business continuity area as well. So if you want to consolidate risk and business continuity in the same system, the aim is that that will be possible.

Just coming back to some looking at things visually as well, you would have some quite visual reporting dashboards as well.

So you could see here, for instance, you might want to look at visually how your department activity criticality, how that is kind of looking so you can break all that down in different types of graphs. You can look at different systems as we see here on the right.

Another way to visualize it, and these are just some of the ways. These are just some examples. You can certainly have different types of graphs and tables and fields, pie charts, different things like that. If that’s important to you as well, and you can certainly export this data out of the system or into other software’s Power BI or whatever it might be too.

Going into a bit of a different area now. So when it comes to your business continuity plans and managing those, we want you to be able to manage all of that in the system. So the aim is anything to do with business continuity. You can just bring it in digitally. The business continuity plans, there is a document creator, so you can build those directly in here. It’s not just hosting the documents and storing it or something. There’s a lot more that you can do.

So the template creator for your different plans, it’s handy because if we jump into one of these, your different plans what you can actually do is you can set up a bit of a template in advance. So rather than just creating a document from scratch every time for all of your different plans, you can almost have a template with some rules associated with it, so there’s consistency around your different business continuity plans. So you might have, say, some standard components to your plans. You might want a cover page. Every one of them should have a record of change. Every one of them should have a plan distribution.

However, for individual plans, there might be some things where you want some custom components that are just specific to that particular plan. So then you might add some other things in there, like scope and objectives, operations at risk. So it’s quite easy to ensure there’s consistency around your different plans. You can certainly ensure they look like internal documents as you’ll see in a second with your own logos and branding on those documents. So they do feel quite specific to your organization, but it’s pretty easy to make them nice and organized, and then it’s easy for people to create them if you’ve got different departments working on them and contributing.

So the plans that might be getting built across your organization, quite an easy way to just to see how all of that is progressing. So in this plan builder area, you can see visually the progress of those particular plans there. So if you do have different people contributing, you can see how they’re going, what sections have they completed. If you want to get notifications, if you’re sort of the admin user, you could be getting notifications on how that’s going if something’s completed by a due date, for instance, all of those sorts of things. So it’s pretty easy to keep track.

And so I can show you a bit of a plan visually so you can see what they actually look like. If we jump into one of these, again, it can be set up with your own logos and so on. It’s not purely text. If you want to include visuals in here as well as really anything like that, there’s no sort of limits around file types and things like that. So if you need to put maps in here or other types of visuals, you definitely can, but we can see an example of where in this plan it outlines the roles and responsibilities, It outlines the operations risks and different things like that. There’s no storage limits. Again, no file size limits and things like that, so you can certainly keep as many in the system as is necessary and as you want to in there as well.

There’s also dashboards so that you’re not having to just look through registers. So if you want to look and this goes for most areas of the system, or if you just want to bring up a bit of a report on how everything’s progressing, you can see that visually with different graphs and things like that as well. So you can see how many are in progress, how many have been approved, all of those sorts of things.

Going into a bit of a different area now. So we want this to be quite a practical operational system where you’re not just managing plans and a register of your different impacts and things like that. We want to make sure if something happens in your organization, you can very much use WebEOC then and there to help you deal with the situation, and whether you say you can hopefully help you with that. An example of that is this runbooks area.

So these are kind of like checklists and almost just like step by step instructions on how to deal with a specific situation. So purely from a let’s just say for this example, maybe an IT related incidents or events that’s occurred, we’ll look at this, but it can also be used for other types. It’s certainly not just IT events. But to show you a bit of a example, if we look at one of these runbooks, one of these checklists, again, the system can kind of guide them through. So you can set up some steps that outline, here’s what you need to do with, say, the data center disaster recovery needs to be done.

You’ve got your questions essentially here. You have your answers. You can customize those to your liking.

As this person works through what they need to do in this disaster recovery situation, they can tick off the steps as completed. You can even in build some actual visuals. So not just a question, but, hey. Here’s exactly what you would need to do from an IT perspective.

So there might even be some code or something in there. You can make it as detailed as you want to while keeping it pretty simple to read and everything so it’s accessible. But, again, you can tick off these questions. We can see the progress.

So as they go through the various steps, this will update. If it’s a serious situation, you might want to be getting alerted as they complete those steps. So you can set that up. So in a real world situation when something’s happening, your team can use this, and managers can be updated as to how things are going.

So if lots of people have come together to solve a problem, you can see how each person is going with that, each team is going with that. So in real time, you’re getting updated.

There is also an area for operational impact analysis. So this is a great area for if you’ve got various systems, and we’ve put in some software here like Microsoft three six five and other types of software. But, again, you could use this for operational scenarios as well.

For this example, let’s just say that your Microsoft three six five systems may have been impacted.

We’ve got vendors impacted here, but this could also be just departments or locations across your organization.

And then also your locations that might have been impacted as well. So if you’ve got various sites, what you can then do is then you can break down that impact analysis to kind of see the system dependencies here.

Because we’re looking at Microsoft three six five systems, how is that affecting various areas of the organizations potentially if something was to happen? So we can see the criticality for accounts payable or logistics or operations or whatever area that’s relevant for your organization.

You could break down those location dependencies as well. And what we try and do is have a lot of different ways to look at everything. So if you need to present this information in a visual form, you can see this is a bit different than what we’ve looked at in other areas. So there’s a fair bit like this in there, and this is an area that’s been fairly handy. We’ve had some good feedback from different clients.

Just on actually managing actions and anything like that, there’s a there’s an area here for requests, tasks, deployments, really just any actions like that.

So in here, you can set up a pretty detailed workflow for different types of actions. And in this register, your different types of actions might have different priorities to them. So if we say that there’s an issue with a generator or a generator’s being requested as an example, you might have different priority rules set up where if it’s something really urgent and it’s immediate, this needs to happen within four hours. Or if it’s not quite as urgent, it’s a priority, but it’s not immediate.

Maybe this needs to happen within twelve hours. And then in the background, the system will put a lot in place to help with that. So there’ll be notifications going out to the person who’s maybe been assigned the task initially. If it doesn’t get done in time, it might escalate up the chain to more people.

We spoke a little bit about Apologies, everyone. I think I might have just got kicked out of Zoom for a second. I believe we’re back. Perfect.

So just jumping back to what I was saying. So the interfaces I mentioned, you can bring the actual details out here on the right so you can see more information around, say, the delivery location, different deployments, if there’s quantities and different things like that in there as well. So you can see all the details pretty easily in this register. But the aim really is that when you create these tasks and assign them out, things don’t get missed and sort of, I suppose, lost, and you don’t have to rely on people to be manually coming in here and checking and remembering.

We want to avoid all of that. So the rules can be set up to suit your organization, and we want to do that in a way where nothing can sort of get missed. So if you’re in a serious event, then you can sort of rely on the system to be helping you and not letting things get lost. That’s the really critical part is that things don’t get missed.

So that’s definitely the aim of this area for managing actions and tasks and different things like that.

Again, there’s a lot of different areas of this system. So there’s also, say, managing your different facilities. We can even integrate WeatherOptics into that as well if that is something that you would like. You can certainly use this system for managing actual business incidents. So whether it’s business continuity incidents or it’s other types of incidents and so on, the system can definitely be used for that as well.

These individual areas that I’ve been clicking into, you can certainly just go into them as I’ve been going into, but you can also decide how you want to view the information. So if you want to bring everything together on one screen so you don’t have to click around into different areas, You can set up a dashboard a bit like this, for instance. And there’s an American map because there was a lot of good data in here I wanted to show you, but it’s the same around the world. So you can see here, for instance, you’ve got a screen where you can see your different facilities.

You can see your different significant events. You might even have a schedule of whether it’s different tasks that need to be done or meetings during an event that you need to be aware of. You can just have it all sort of here on the one screen ready to go to your liking. This is just one example.

You can have this look any way that you want, but the short of it is you can view the information WebEOC the way that suits for how you’re working and what’s important to you.

So that’s just something else.

I am just going to bring up here our lessons management module.

So our lessons management module has been built around the oil framework, And we built this because a lot of our clients requested that they wanted to be able to manage their learnings and lessons after an incident so they can improve in the future. And when a new event occurs, they’ve learned from the previous ones, so ensuring there’s maybe better processes and things continue to get better and better.

So within the lessons management module in this register, you’ll be able to manage your observations, you’ll be able to manage your insights, and you’ll be able to turn those into lessons and manage follow-up actions and everything like that in there as well.

We can see in the register itself, you might break this down into sort of different fields and different categories. So if you want to look at technology related observations, for instance, or training related observations, you can drill those down. And, again, this can all be customized and changed as well.

If we were adding a new observation into the system, so within this report form, you can sort of detail what exactly was observed, the elements of capability, whether it’s people, organization support, some of those different fields that we spoke about, sustain or improve what was observed exactly, if there’s any photos or additional information, that can all be added as well. And in terms of using the system, again, I’m showing you all this on the web browser, but you can certainly do all this from the mobile apps as well, and it’ll all be connects for the small screen. They’re designed to be native apps that that works specifically for that smaller screen, so it’s not just a copy and paste.

Now, again, we want this all to kind of link together, so you can turn those observations into insights.

And then those insights themselves, they can be turned into lessons. They’ll all sort of link together that way so you can see how it all ties together, and then certainly managing those actions as well. So once you’ve got those lessons, any actions that come out of this, you can manage those too. And you would also have reporting dashboards for this so that you’d be able to see sort of how many lessons are currently in progress, tracking those actions. It works exactly the same as some of the previous tasks and so on I mentioned where you can assign them out to different people. There’ll be notifications and alerts, and then it’s quite easy to run reports in the system around how you’re going with all of that too.

As some of you might be aware of, we’re also quite close to launching j, which is our Juvare artificial intelligence.

That’s going to be very useful for reporting, so you can generate any reports that you want to, whether it’s around lessons management or it’s around other areas of the system that we’ve gone through today related to business continuity and so on.

That should certainly be handy. Also useful for training, finding things in the system as well that you can just kind of search and use it to learn more about the system and how you can get the most out of it as well.

So we might leave it about there in terms of just going into different areas of the system.

Now I apologize. I haven’t done one of these webinars in Zoom before, so I’m not sure if I’ll be able to sort of turn people’s mics on if people have questions and so on. But if you’d like to put some questions in the chat, I’m just going to check that now.

Okay. So I brought that up. So it doesn’t look like we’ve got any questions yet. But if you have any questions sort of at the end, we’ll review those afterwards and make sure that we get back to people.

So anything that is outstanding, anything you’re expecting to see that you haven’t seen yet, please just let me know. Again, we’ll review it later and get back to you in emails and things if that helps. But, yeah, we’ll leave it there. Thanks so much everyone for your time.

And, again, if anyone wants to get a one on one demo to dive a bit deeper or if there’s anything else that you’d like to see, just let us know. Oh, hang on one second.

So we do have a question. Do lessons link into actions? Yes. Absolutely. They do. So in the lessons management module I’ll just bring it up again quickly. There is an area specifically for linking lessons to actions.

This is quite a new module we’ve developed. I wanted to show it to everyone because it’s quite new and because a lot of people have requested it. But I’ll be able to send through some examples. We’ll put them on our website quite soon where you can see how it looks visually. But, yes, you can definitely assign lessons to action so it all links together.

Just give it a second in case anyone’s got any other questions.

No worries. Well, thanks so much everyone for your time. Oh, here we go.

These are an example of how this links in with the incident management module.

It absolutely does. So what I’ve been showing you is all just WebEOC. So even though we’ve been going into business continuity solutions, it’s still WebEOC. It’s still the same system. So if you implemented some of those business continuity boards, then absolutely, you’d be able to link them to all of those different emergency management and sort of management related features as well. And if you’d like to see it in practice, how that might all work together, we can always organize a one on one demo or something and show you how that might work. We can show you it in action, how it’s worked for different clients, so on and so forth too.

Alright. Awesome. Well, again, we’ll check the chat later in case there are any other questions after this. But thanks so much everyone for your time, and, yeah, have a good day. Cheers. Bye.